1. Processing Time

  • Orders are processed within 3-5 business days after payment confirmation.

  • Custom orders may take longer; estimated delivery times will be communicated.

2. Shipping Methods & Rates

  • We offer standard and expedited shipping options. Rates vary based on location and package weight.

  • Free shipping is available on orders over 100 Euros.

3. Estimated Delivery Time

  • Domestic: 3-5 business days

  • International: 1-3 business days (customs processing may delay delivery).

4. Tracking & Delivery Issues

  • A tracking number will be provided for all shipped orders.

  • Seraph Imagery is not responsible for delays due to courier issues, customs, or incorrect addresses provided by the customer.

5. Lost or Damaged Shipments

  • If an order is lost or arrives damaged, please contact us within 5 days with photos of the damaged item.